{"id":23132,"date":"2026-08-08T18:59:00","date_gmt":"2026-08-08T22:59:00","guid":{"rendered":"https:\/\/diarioellabrador.cl\/?p=23132"},"modified":"2026-08-08T18:00:12","modified_gmt":"2026-08-08T22:00:12","slug":"sernac-recibio-mas-de-12-000-reclamos-durante-el-ano-pasado-en-nuestra-region-metropolitana","status":"publish","type":"post","link":"https:\/\/diarioellabrador.cl\/index.php\/2026\/08\/08\/sernac-recibio-mas-de-12-000-reclamos-durante-el-ano-pasado-en-nuestra-region-metropolitana\/","title":{"rendered":"SERNAC recibi\u00f3 m\u00e1s de 12.000 reclamos durante el a\u00f1o pasado en nuestra Regi\u00f3n Metropolitana"},"content":{"rendered":"\n<ul class=\"wp-block-list\">\n<li><strong>Durante este per\u00edodo, el Servicio recibi\u00f3 adem\u00e1s m\u00e1s de 6.900 mil consultas.<\/strong><\/li>\n\n\n\n<li><strong>Casi el 40% de los reclamos fueron resueltos de manera favorable para los consumidores.<\/strong><\/li>\n\n\n\n<li><strong>Cinco mercados concentraron el 81% de los reclamos de los consumidores, liderando el retail, seguido del mercado financiero, las telecomunicaciones, servicios b\u00e1sicos y el transporte.<\/strong><\/li>\n\n\n\n<li><strong>En este per\u00edodo el SERNAC regional interpuso 109 denuncias de inter\u00e9s general ante los tribunales.<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">En el marco de la Cuenta P\u00fablica Participativa, el Servicio Nacional del Consumidor (SERNAC) inform\u00f3 que durante el a\u00f1o 2025 recibi\u00f3 <strong>alrededor de 12.000 reclamos y m\u00e1s de 6.900 consultas<\/strong> de parte de las y los consumidores en la Regi\u00f3n Metropolitana.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Durante la actividad, liderada por el Director Regional Patricio Hidalgo, se dio cuenta de los pilares, principales logros y gestiones realizadas por el Servicio durante el a\u00f1o 2025 y los desaf\u00edos para el pr\u00f3ximo periodo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En este contexto, la autoridad regional junto con valorar el trabajo realizado, explic\u00f3 que la labor del SERNAC se sustent\u00f3 en cuatro pilares fundamentales, como son la atenci\u00f3n al usuario, las labores de fiscalizaci\u00f3n, la protecci\u00f3n a los consumidores e informaci\u00f3n y educaci\u00f3n a la ciudadan\u00eda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u201cEstos pilares conforman un modelo de intervenci\u00f3n que combina acciones preventivas y correctivas para proteger los derechos de las personas, promover el cumplimiento de la normativa y contribuir al buen funcionamiento de los mercados\u201d, se\u00f1al\u00f3 Director Regional Patricio Hidalgo, durante su alocuci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Principales cifras de la gesti\u00f3n 2025<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Durante el a\u00f1o 2025, el SERNAC recibi\u00f3 <strong>alrededor de 12.000 reclamos y m\u00e1s de 6.900 consultas<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al analizar los reclamos, casi el 40% fueron resueltos de manera favorable para los consumidores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Al revisar los mercados, cinco de ellos concentraron el 81% de los reclamos: el mercado de Servicios B\u00e1sicos lider\u00f3 (35%), seguido del Mercado Financiero (23%), las Telecomunicaciones (11%); el Retail (8%); y el transporte (5%).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Acciones judiciales<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adicionalmente, durante dicho per\u00edodo el organismo interpuso 109 juicios de Inter\u00e9s General (JIG), principalmente por infracciones relacionadas con el derecho a recibir informaci\u00f3n veraz y oportuna, seguridad en el consumo, publicidad no deseada e incumplimientos de las condiciones ofrecidas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Estudios y educaci\u00f3n<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La educaci\u00f3n para el consumo tuvo un amplio despliegue a nivel regional, realizando m\u00e1s de 170 talleres, beneficiando a m\u00e1s de 5.500 personas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estas actividades estuvieron dirigidas especialmente a escolares, mujeres, personas mayores y otros grupos prioritarios, entregando herramientas para ejercer sus derechos y desenvolverse con mayor seguridad en los mercados.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Desaf\u00edos<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">La labor del SERNAC tambi\u00e9n est\u00e1 enfocada en el futuro. En este contexto, el prop\u00f3sito es contribuir, desde el \u00e1mbito de la protecci\u00f3n de las y los consumidores, a una econom\u00eda que funcione de manera m\u00e1s transparente, competitiva y confiable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>DESAF\u00cdOS REGIONALES<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Superaci\u00f3n de Metas:<\/strong> Incrementar alertas de vigilancia sobre los par\u00e1metros del nivel central.<\/li>\n\n\n\n<li><strong>Planificaci\u00f3n Integrada:<\/strong> Sostener la Planificaci\u00f3n operativa para 2026.<\/li>\n\n\n\n<li><strong>Estrategia Probatoria:<\/strong> Mitigar el rechazo de denuncias mediante mejor recolecci\u00f3n de medios de prueba junto al consumidor.<\/li>\n\n\n\n<li><strong>Cobertura CADP:<\/strong> Garantizar presencia en las 6 provincias de la RM antes de septiembre de 2026.<\/li>\n\n\n\n<li><strong>Plan de Medios:<\/strong> Revertir la baja de vocer\u00edas y presencia comunicacional en radios.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>En el marco de la Cuenta P\u00fablica Participativa, el Servicio Nacional del Consumidor (SERNAC) inform\u00f3 que durante el a\u00f1o 2025 recibi\u00f3 alrededor de 12.000 reclamos y m\u00e1s de 6.900 consultas de parte de las y los consumidores en la Regi\u00f3n Metropolitana. Durante la actividad, liderada por el Director Regional Patricio Hidalgo, se dio cuenta de<\/p>\n<div class=\"read-more-wrapper\"><a class=\"read-more\" href=\"https:\/\/diarioellabrador.cl\/index.php\/2026\/08\/08\/sernac-recibio-mas-de-12-000-reclamos-durante-el-ano-pasado-en-nuestra-region-metropolitana\/\" title=\"Leer m\u00e1s\"> <span class=\"button \">Leer m\u00e1s<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":23090,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[1],"tags":[],"class_list":["post-23132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cronica"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SERNAC recibi\u00f3 m\u00e1s de 12.000 reclamos durante el a\u00f1o pasado en nuestra Regi\u00f3n Metropolitana - Diario El Labrador<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diarioellabrador.cl\/index.php\/2026\/08\/08\/sernac-recibio-mas-de-12-000-reclamos-durante-el-ano-pasado-en-nuestra-region-metropolitana\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SERNAC recibi\u00f3 m\u00e1s de 12.000 reclamos durante el a\u00f1o pasado en nuestra Regi\u00f3n Metropolitana - Diario El Labrador\" \/>\n<meta property=\"og:description\" content=\"En el marco de la Cuenta P\u00fablica Participativa, el Servicio Nacional del Consumidor (SERNAC) inform\u00f3 que durante el a\u00f1o 2025 recibi\u00f3 alrededor de 12.000 reclamos y m\u00e1s de 6.900 consultas de parte de las y los consumidores en la Regi\u00f3n Metropolitana. 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