{"id":21380,"date":"2026-06-27T18:11:00","date_gmt":"2026-06-27T22:11:00","guid":{"rendered":"https:\/\/diarioellabrador.cl\/?p=21380"},"modified":"2026-06-27T15:12:14","modified_gmt":"2026-06-27T19:12:14","slug":"sernac-inicia-fiscalizacion-a-mall-chinos-en-todo-el-pais-para-verificar-cumplimiento-de-ley-del-consumidor","status":"publish","type":"post","link":"https:\/\/diarioellabrador.cl\/index.php\/2026\/06\/27\/sernac-inicia-fiscalizacion-a-mall-chinos-en-todo-el-pais-para-verificar-cumplimiento-de-ley-del-consumidor\/","title":{"rendered":"SERNAC inicia fiscalizaci\u00f3n a mall chinos en todo el pa\u00eds para verificar cumplimiento de ley del consumidor"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">El Servicio Nacional del Consumidor (SERNAC) inici\u00f3 una fiscalizaci\u00f3n enfocada en el comercio minorista del tipo importadoras y tiendas que comercializan variados art\u00edculos para el hogar, vestuario, calzado, entre otros, com\u00fanmente conocidos como \u201cMalls Chinos\u201d.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Las acciones se llevar\u00e1n a cabo por equipos fiscalizadores del Servicio y se desarrollar\u00e1n a nivel nacional en m\u00e1s de 50 establecimientos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Estas fiscalizaciones tienen como objetivo verificar que los locales comerciales cumplan adecuadamente con una serie de aspectos establecidos en la Ley del Consumidor (Ley N\u00b019.496) , tales como:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Exhibici\u00f3n de precios de los productos.<\/li>\n\n\n\n<li>Rotulado de los productos est\u00e9 en idioma castellano.<\/li>\n\n\n\n<li>Informaci\u00f3n sobre el derecho a la garant\u00eda legal de los productos.<\/li>\n\n\n\n<li>Aspectos de seguridad como, por ejemplo, informar el \u201cSello SEC\u201d en art\u00edculos electr\u00f3nicos.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Derechos de los consumidores<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Es importante recalcar que todas las empresas que operan en el pa\u00eds, sin excepci\u00f3n,&nbsp; tienen que ser profesionales y respetar estrictamente las disposiciones establecidas por la normativa que resguarda los derechos de las y los consumidores.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tambi\u00e9n la Ley exige que los productos comercializados est\u00e9n correctamente rotulados, lo que implica que est\u00e9n en castellano, que se informe sobre el uso potencialmente peligroso, medidas de seguridad en caso de ser ingeridos, y las advertencias e indicaciones necesarias para su empleo, entre otros aspectos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Adicionalmente, los locales deben informar el derecho a la garant\u00eda legal, esto quiere decir que, si el producto adquirido sale defectuoso o le falten piezas o partes, se puede pedir la devoluci\u00f3n del dinero, cambio del producto o reparaci\u00f3n gratuita, todo esto, en un periodo de seis meses desde que se realiz\u00f3 la compra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de detectar infracciones, y dependiendo de la gravedad, el SERNAC podr\u00eda tomar acciones, por ejemplo, interponiendo denuncias ante la justicia para que se apliquen las multas respectivas, las cuales pueden llegar hasta las 300 UTM por cada infracci\u00f3n, esto es, m\u00e1s de 21 millones de pesos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>D\u00f3nde reclamar<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">En caso de querer presentar un reclamo por esta materia u otra, se puede hacer directamente en <a href=\"http:\/\/sernac.cl\">SERNAC.cl<\/a>, llamando gratuitamente al <strong>800 700 100<\/strong> y de manera presencial en las oficinas ubicadas en cada capital regional del pa\u00eds.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>El Servicio Nacional del Consumidor (SERNAC) inici\u00f3 una fiscalizaci\u00f3n enfocada en el comercio minorista del tipo importadoras y tiendas que comercializan variados art\u00edculos para el hogar, vestuario, calzado, entre otros, com\u00fanmente conocidos como \u201cMalls Chinos\u201d. Las acciones se llevar\u00e1n a cabo por equipos fiscalizadores del Servicio y se desarrollar\u00e1n a nivel nacional en m\u00e1s de<\/p>\n<div class=\"read-more-wrapper\"><a class=\"read-more\" href=\"https:\/\/diarioellabrador.cl\/index.php\/2026\/06\/27\/sernac-inicia-fiscalizacion-a-mall-chinos-en-todo-el-pais-para-verificar-cumplimiento-de-ley-del-consumidor\/\" title=\"Leer m\u00e1s\"> <span class=\"button \">Leer m\u00e1s<\/span><\/a><\/div>\n","protected":false},"author":2,"featured_media":21343,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-21380","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cronica"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SERNAC inicia fiscalizaci\u00f3n a mall chinos en todo el pa\u00eds para verificar cumplimiento de ley del consumidor - Diario El Labrador<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/diarioellabrador.cl\/index.php\/2026\/06\/27\/sernac-inicia-fiscalizacion-a-mall-chinos-en-todo-el-pais-para-verificar-cumplimiento-de-ley-del-consumidor\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SERNAC inicia fiscalizaci\u00f3n a mall chinos en todo el pa\u00eds para verificar cumplimiento de ley del consumidor - Diario El Labrador\" \/>\n<meta property=\"og:description\" content=\"El Servicio Nacional del Consumidor (SERNAC) inici\u00f3 una fiscalizaci\u00f3n enfocada en el comercio minorista del tipo importadoras y tiendas que comercializan variados art\u00edculos para el hogar, vestuario, calzado, entre otros, com\u00fanmente conocidos como \u201cMalls Chinos\u201d. 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